Warranty

COOKERX COOKING APPLIANCE WARRANTY

Applies to products purchased after August 1, 2018

LIMITED WARRANTY

For one year from the date of purchase, when this major appliance is operated and maintained according to instructions attached to or furnished with the product, COOKERX brand of COOKERX Corporation, (here after “COOKERX”) will pay for factory specified parts and repair labor to correct defects in materials or workmanship. Service must be provided by a COOKERX designated service company. This limited warranty is valid only in the United States or Canada and applies only when the major appliance is used in the country in which it was purchased. Outside the 50 United States and Canada, this limited warranty does not apply. Proof of original purchase date is required to obtain service under this limited warranty.

SECOND THROUGH FIFTH YEAR LIMITED WARRANTY ON CERTAIN COMPONENT PARTS
In the second through fifth years from the date of purchase, when this appliance is operated and maintained according to instructions attached to or furnished with the product, COOKERX will pay for factory specified parts for the following components (if applicable to the product) if defective in materials or workmanship:
  • Electric coil element
  • Touch Pad and microprocessor
  • Controller
  • Electronic controls
  • Magnetron
  • Sealed pc board
ITEMS EXCLUDED FROM WARRANTY

This limited warranty does not cover:

  1. Service calls to correct the installation of your major appliance, to instruct you on how to use your major appliance, to replace or repair house fuses, or to correct house wiring or plumbing.
  2. Consumable parts are excluded from warranty coverage.
  3. Repairs when your major appliance is used for other than normal, single-family household use or when it is used in a manner that is contrary to published user or operator instructions and/or installation instructions.
  4. Damage resulting from accident, alteration, misuse, abuse, fire, flood, acts of God, improper installation, installation not in accordance with electrical or plumbing codes, or use of consumables or cleaning products not approved by COOKERX.
  5. Cosmetic damage, or other damage to your major appliance, including and not limited to counter top materials used for use
    with the COOKERX unit, unless such damage results from defects in materials or workmanship and is reported to
    COOKERX within 30 days from the date of purchase.
  6. Any food loss due to product failures.
  7. Costs associated with the removal from your home of your major appliance for repairs. This major appliance is designed to be repaired in the home and only in-home service is covered by this warranty.
  8. Repairs to parts or systems resulting from unauthorized modifications made to the appliance.
  9. Expenses for travel and transportation for product service if your major appliance is located in a remote area where service by an authorized COOKERX servicer is not available.
  10. The removal and reinstallation of your major appliance if it is installed in an inaccessible location or is not installed in accordance with published installation instructions.
  11. Major appliances with original model/serial numbers that have been removed, altered or cannot be easily determined. This warranty is void if the factory applied serial number has been altered or removed from your major appliance.

The cost of repair or replacement under these excluded circumstances shall be borne by the customer.

DISCLAIMER OF IMPLIED WARRANTIES LIMITATION OF REMEDIES

CUSTOMER’S SOLE ANDEXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTYSHALL BE PRODUCT REPAIRAS PROVIDED HEREIN. IMPLIEDWARRANTIES,INCLUDINGWARRANTIESOF MERCHANTABILITYOR FITNESSFOR APARTICULARPURPOSE, ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW.COOKERX SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR LIMITATIONS ON THE DURATION OF IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS, SO THESE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR PROVINCE TO PROVINCE.

If outside the 50 United States and Canada, contact your authorized COOKERX dealer/partner to determine if another warranty applies.

If you need service, first see the “Troubleshooting” section of the Use & Care Guide. After checking “Troubleshooting,” you may find additional help by checking the “Assistance or Service” section or by contacting us at: www.cookerx.de.com.

If outside the 50 United States and Canada, contact your authorized COOKERX dealer/partner to determine if another warranty applies.

If you need service, first see the “Troubleshooting” section of the Use & Care Guide. After checking “Troubleshooting,” you may find additional help by checking the “Assistance or Service” section or by contacting us at: www.cookerx.de.com.

COOKERX COOKING
LIMITED WARRANTY

Applies to products purchased after August 1, 2018

ATTACHYOUR RECEIPT HERE. PROOF OF PURCHASE IS REQUIRED TO OBTAIN WARRANTY SERVICE.

Please have the following information available when you contact the Customer experience Center: iinfo@cookerx.de

  • Name, address and telephone number
  • Model number and serial number
  • A clear, detailed description of the problem
  • Proof of purchase including dealer or retailer name and address

IF YOU NEED SERVICE:

Before contacting us to arrange service, please determine whether your product requires repair. Some questions can be addressed without service. Please take a few minutes to review the Trobleshooting or Problem Solver Section of thr Use and Care Guide, Scan the QR code on the right to access additional resources., or visit https://www.cookerx.de

All warranty service is provided exclusively by our authorized COOKERX Service Providers in the U.S. and Canada, direct all requests for warranty service to:

COOKERX Customer Center
www.cookerx.de

If outside the 50 United States or Canada, contact CookerX Europe www.cookerx.de to determine whether another warranty applies

FIVE YEAR LIMITED WARRANTY

WHAT IS COVERED

WHAT IS NOT COVERED

TWO YEAR LIMITED WARRANTY (PARTS & LABOR)

For two years from the date of purchase, when this major appliance is installed, operated and maintained according to instructions attached to or furnished with the product, COOKERX brand (hereafter “COOKERX”) will pay for factory specified replacement parts and repair labor to correct defects in materials or workmanship that existed when this major appliance was purchased or, at its sole discretion replace the product. In the event of product replacement, your appliance will be warranted for the remaining term of the original unit’s warranty period.

THIRD THROUGH FIFTH YEAR LIMITED WARRANTY
(CERTAIN COMPONENT PARTS ONLY- LABOR NOT INCLUDED)

In the third through fifth years from the date of original purchase, when this major appliance is installed, operated and maintained according to instructions attached to or furnished with the product, COOKERX will pay for factory specified parts for the following components to correct non- cosmetic defects in materials or workmanship in these parts that prevent function of this major appliance and that existed when this major appliance was purchased. This is a limited 5-year warranty on the below named parts only and does not include repair labor.

  • Electric coil element
  • Touch Pad and microprocessor
  • Fan and each unit, if due to thermal breakage
  • Electronic controls
  • Magnetron
  • Sealed pc board

YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED
WARRANTY SHALL BE PRODUCT REPAIRAS PROVIDED HEREIN.

Service must be provided by a COOKERX designated service company. This limited warranty is valid only inthe United States or Canada and applies only when the major appliance is used in the country in which it was purchased. This limited warranty is effective from the date oforiginal consumer purchase. Proof of original purchase date is required to obtain service under this limited warranty.

  1. Commercial, non-residential or multiple-family use, or use inconsistent with published user, operator or installation instructions.
  2. Service to correct improper product maintenance or installation, installation not in accordance with electrical codes or correction of household electrical (i.e. house wiring and/or fuses).
  3. Consumable parts (i.e. plugs, cables, or other electricalaccessories).
  4. Defects or damage caused by the use of non-genuine COOKERX parts or accessories.
  5. Conversion of your product from natural gas or L.P.gas.
  6. Damage from accident, misuse, abuse, fire, floods, acts of God or use with products not approved by COOKERX.
  7. Repairs to parts or systems to correct product damage or defects caused by unauthorized service, alteration or modification of the appliance.
  8. Damage or repairs to any solid service countertop, island, service area or portable top unit that has resulted by and through negligence or misuse, not directly resulting from the COOKERX unit.
  9. Cosmetic damage, or other damage to your major appliance, including and limited to any and all countertop surfaces, unless such damage results from defects in materials or workmanship and is reported to COOKERX within 30 days from the date of purchase.
  10. Discoloration, rust or oxidation of surfaces resulting from caustic orcorrosive environments including but not limited to high salt concentrations, high moisture orhumidity orexposure tochemicals.
  11. Food loss due to product failure.
  12. Pick-up or delivery. This product is intended for in-home repair.
  13. Travel or transportation expenses for service in remote locations where an authorized COOKERX servicer is not available.
  14. Removal or reinstallation of inaccessible appliances or built-in fixtures (i.e. trim, decorative panels, flooring, cabinetry, islands, countertops, drywall, etc.) that interfere with servicing, removal or replacement of the product.
  15. Service or parts for appliances with original model/serial numbers removed, altered, or not easily determined.

The cost of repair or replacement under these excluded circumstances shall be borne by the customer.

DISCLAIMER OF IMPLIED WARRANTIES

IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF OR FOR APARTICULAR PURPOSE, ARE LIMITED TOONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states and provinces do notallow limitations on the duration of implied warranties of merchantability or fitness, so this limitation may not apply to you. This warranty gives you specificlegal rights, and you also may have other rights that vary from state to state or province to province.

LIMITATION OF REMEDIES; EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES

YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN. COOKERX SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you specific legal rights, and you also may have other rights that vary from state to state or province to province.

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